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FREE SHIPPING ON ORDERS OVER $20

Returns Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same new condition that you received it, unopened and unused, and sealed in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dermatone.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@dermatone.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for any used, worn, or opened products. Please get in touch with us if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method, minus any shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same new condition that you received it, unopened and unused, and sealed in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dermatone.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@dermatone.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for any used, worn, or opened products. Please get in touch with us if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method, minus any shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund.

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